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Have you checked your PayPal email address yet? The rewards of the fraud are immense however, compromising just 10 high turnover eBay accounts could quite conceivably net £1 million per year (based on the cases we’ve seen). After that they just sit back and watch the money roll in, probably sweeping the PayPal accounts each night into anonymous bank accounts and then transferring it onwards until the funds are untraceable. But we have identified just half a dozen instances of this type of fraud which tot up to well over £100k of missing money.įor fraudsters it’s a complex but lucrative scam – they need to buy a URL, set up an email address, pass PayPal’s initial fraud scans and then provide additional information to pass the money laundering checks.

There are too many variables on eBay and PayPal fees with different costs per category for eBay fees and different fees on PayPal depending if a transaction is domestic or cross border to notice a few quid here and there. Syphoning off a small amount of money on a regular basis for month after month is much harder to spot – Ask yourself honestly, would you notice the money going missing for one out of every 100 orders if you were shipping several hundred a day? Previously, a hacked account was used to list a few non-existent high value products and this was easy to spot and for eBay to shut down. It now appears that this is an issue well known to eBay and PayPal and a fraud that appears to have been carried out many times going back at least 18 months. Changing the PayPal address on eBay is a known fraud With a single sign on and payments integrated into your eBay account, so long as your bank details on eBay aren’t changed it won’t be possible to have multiple payment accounts – one eBay account will have one eBay Payments account. Thankfully this will be an impossible fraud to perpetrate once eBay Payments takes over from PayPal. If this happens to you don’t expect either eBay or PayPal to put things right. So – eBay have refunded fees but don’t want to get involved with the missing £54k and PayPal will only respond to the police but certainly don’t admit any responsibility. As potentially in this case this has not happened and I must stress the matter is firmly an eBay issue and responsibility to resolve.” notifying you of a listing being changed to a different PayPal account? This is an eBay obligation to ensure that notifications and accounts are being monitored for any suspicious behaviour. “Were you sent notification of the changes to the account? i.e. “We would need to advise that you would need to deal with PayPal to seek reimbursement for any loss of funds as we would not be in position to do so as eBay at no point have funds from sales.” PayPal are saying that the PayPal account wasn’t hacked so not their problem and eBay are saying as they never had the funds they can’t attempt to recover them and it’s not their problem either.

eBay and PayPal say it’s each other’s responsibilityĮBay and PayPal are both shrugging responsibility and have left Richard hanging out to dry. If you think it should be easy to spot that your payment email address has been changed, here’s an example – Can you spot the difference between these two email you’ve given up, the answer is at the bottom of this post. This fraud has put his whole business in jeopardy. Richard still however has tens of thousands of pounds missing, not to mention any VAT that’s been paid, the cost of goods, staffing and warehouse, packaging materials and postage costs. eBay have refunded the fees for the fraudulent transactions and supplied a spreadsheet detailing the thousands and thousands of transactions this represents. Today we can reveal that seller is Richard from Home Care Essentials and what was originally thought to be a £20k theft has turned out to be fraud in the region of £54k. Due to his high turnover and the low value of each individual order, 10s of thousands were syphoned from payments from the hacked eBay account before he noticed. A week ago we published the appalling story of an eBay seller who had his account hacked and the email address changed on his best selling listings.